faq

what is mismatch?

mismatch is a pioneering online store specializing in 3D clothing models for game development, animation, and digital projects.

We cater to a diverse range of digital creators, from indie developers to professional animators, offering a unique assortment of simple to complex clothing and accessories.

Our mission is to provide high-quality, customizable 3D models that inspire creativity and bring digital characters to life. With mismatch, creators can find the perfect attire for any virtual environment, enhancing realism, style, and functionality in their projects.

what types of 3D clothing models do you offer?

We specialize in a wide range of 3D clothing models, from simple everyday wear to complex tactical gear, suitable for game development, animation, VR and other digital projects.

Our collections include simple, medium, complex clothing models, and accessories. We also sell ready to use clothing models that are available for instant download.

how do I purchase and download a model?

Select the model(s) you wish to purchase and add them to your cart.

"Ready to wear" items are instantly available. After checkout, you will receive a download link for instant access to your files.

"Custom clothing" items will be available after the delivery timeframe is given.

how long does a custom clothing take?

The creation time for custom clothing varies depending on the complexity of the request.

Simple items typically take 1-2 days, medium complexity items 2-4 days, and complex designs or intricate accessories may require 4-7 days for development.

Delivery times are estimated from the moment of order confirmation and depend on the specifics of your project.

For urgent requests, please contact us directly to discuss expedited options.

what file formats do you provide?

Our 3D models come in GLB format for easy import and use in popular game engines and animation platforms.

If you would like an FBX or OBJ file, please let us know after purchase and we will deliver the model in these formats instead.

are these models fully rigged?

While the ready to wear versions of our models are not fully rigged, we offer rigging as an additional service for our custom clothing line.

This means you can opt for models that are ready to be animated, ensuring they move and behave realistically in your digital projects.

Whether it's for gaming, animation, or VR, adding rigging to your custom models enhances their versatility and realism, making your characters come to life.

what is your refund policy?

Due to the digital nature of our products, all sales are final. However, if you encounter any issues with your purchase, please contact us within 7 days of purchase, and we will do our best to resolve the problem.

do you offer support if I have trouble with a model?

Absolutely! Customer satisfaction is our priority. If you have any technical difficulties or questions regarding a model, please reach out to us via our contact form or our live chat on the website, and we'll assist you as soon as possible.

can I use these models for commercial projects?

Yes, all our models are licensed for both personal and commercial use. However, redistribution or resale of the models themselves is strictly prohibited.

how often do you release new models?

We regularly update our catalog with new models. Sign up for our newsletter or follow us on social media to stay updated on new releases and promotions.

do you have any testimonials?